Effective Date: 2025
Thank you for shopping at NedaMotamedi. We hope you will be satisfied with the product you purchased, but we also know that sometimes the conditions may require a return or refund. This Refund Policy summarizes our guidelines for processing refunds, exchanges and refunds.
1. Refund Eligibility:
To be eligible for a refund, your item must meet the following criteria:
A. The product must be in its original state, unworn, and all original labels and packaging must be intact.
B. The product must be returned within 15 days from the date of purchase or delivery, as the case may be.
C. Products marked as “Final Sale” or “Non-Returnable” are ineligible for refunds unless the product has defects or damages it in transit.
2. Return Process:
A. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at support@nemotti.com/tr within 3 days of receiving the product. We are happy to exchange the product or issue a full refund.
B. Change of Your Idea Return: If you change your mind about your purchase, you can return the product within 3 days from the date you receive it. Please contact our customer support team at support@nemotti.com/tr to start the return process.
3. Return Instructions:
A. To request a refund, please contact our customer support team at support@nemotti.com/tr with your order number and reason for the return.
B. Once your return is approved, you will be sent a return authorization number and instructions on how to proceed.
C. Pack the product securely in its original packaging, including all accessories, labels and documents.
D. Send the item to the specified address using a traceable shipping method.
4. Return Process:
A. After receiving your return and reviewing the product, we will process your refund.
B. If the refund meets the eligibility criteria, you will be given a credit within 20 to your original payment method.
C. Please note that the processing time of refunds may vary depending on your payment provider.
5. Exchanges:
If you want to replace a product with a different size, color or style, please follow the return instructions above and place a new order on our website for the product you want.
6. Contact Us:
If you have any questions about your refund or refund, or need assistance, please contact our customer support team at support@nemotti.com/tr. We are here to help!
Thank you for choosing NedaMotamedi. Your satisfaction is our priority.