RETURN & EXCHANGE POLICY
At néMOTTI, we want you to feel completely confident in your purchase. If a piece isn't right for you, we've made returning or exchanging it as considered as everything else we do.
YOUR RIGHT TO RETURN
You may return any eligible item within 14 days of delivery, for any reason, without needing to provide justification. This exceeds the minimum period required by Turkish consumer protection law, in line with our Mesafeli Satış Sözleşmesi (Distance Sales Agreement).
The BUYER has the right to withdraw from this Agreement within 14 (fourteen) days from the date of delivery of the Product, without giving any reason and without paying any penalty. By law, there is no right of withdrawal for contracts concerning the following goods/services, even if unused:
A. Goods prepared in line with the BUYER's special requests or personal needs (including those made personal through modifications or additions, and special Products imported/sourced domestically or from abroad upon the BUYER's order)
B. Perishable goods or those liable to expire, such as cosmetics and foodstuffs like chocolate
C. Goods such as cosmetics, swimwear, and underwear whose protective elements — packaging, tape, seal, or wrapping — have been opened after delivery and whose return is unsuitable for health and hygiene reasons
D. Goods that, by their nature, become mixed with other products after delivery and cannot be separated
E. Digital content of any kind — books, CDs, DVDs, audio and video recordings, software, etc. — and computer consumables whose protective elements have been opened
F. All services performed instantly in electronic form and all intangible goods delivered instantly to the consumer
G. Goods or services whose price varies with fluctuations in financial markets and is beyond the seller/provider's control
H. Periodicals such as newspapers and magazines, other than those provided under a subscription agreement
I. Services for accommodation, transport of goods, car rental, catering, and leisure or recreation to be provided on a specific date or period
J. Services whose performance has begun, with the BUYER's approval, within the withdrawal period
K. Other goods and services generally considered outside the scope of distance selling under applicable legislation, and cases where the BUYER purchases for commercial/professional purposes
Where the right of withdrawal applies, if the BUYER uses the goods within the withdrawal period in a manner inconsistent with their functioning, technical specifications, and usage instructions, the BUYER is legally responsible for any resulting change or deterioration and may lose the right of withdrawal.
Where the right of withdrawal exists, it is sufficient for the BUYER to direct a clear notice of exercising this right to the SELLER within 14 (fourteen) days (verbally, in writing, or via the system, to the contact addresses provided). If the right is exercised within this period, the BUYER is obliged to deliver the Product to the carrier designated by the SELLER within a maximum of ten (10) days. The BUYER is obliged to return the Product to the SELLER only through the SELLER's contracted carrier, DHL eCommerce, using the return code obtained from the "My Account" page. Responsibility for the Product remains with the BUYER until it reaches the SELLER. Once the return is completed, the BUYER is notified by email. The refund of the Product price is made within 10 (ten) to 14 (fourteen) days, depending on the BUYER's bank, using the payment method used at purchase.
For this return, the Product must be delivered complete and undamaged, together with its box, packaging, and any standard accessories.
Additionally, in line with tax legislation, the return section indicated on the invoice returned with the Product must be completed and signed, alongside cases where the BUYER is legally required to issue a Return Invoice. Returns of orders invoiced to institutions (legal entities) will not be accepted unless a Return Invoice is issued.
Provided that the BUYER fulfills the above requirements regarding the right of withdrawal and delivers notice of exercising this right to the SELLER within the stated period and in accordance with legislation, the Product price and any delivery costs are refunded to the BUYER, in a manner appropriate to the payment method used, within 14 days from the date the withdrawal notice reaches the SELLER. However, in the case of a multiple order, if some of the products are cancelled/returned, delivery costs will not be refunded to the BUYER; if all products are cancelled/returned by the BUYER, delivery costs are refunded.
CONDITIONS FOR RETURN OR EXCHANGE
To be eligible, your item must be:
- Unworn, unwashed, and undamaged
- In its original condition with all tags attached
- Returned in its original packaging, where possible
Items that do not meet these conditions may be declined and sent back to you.
ITEMS EXCLUDED FROM RETURN & EXCHANGE
The following cannot be returned or exchanged, in line with their nature under Turkish distance-selling law:
- Made-to-order or personalised pieces, created specifically for you
- Items where a hygiene seal has been opened or removed
- Gift cards
HOW TO EXCHANGE AN ITEM
Looking for a different size or color? The fastest way to secure it is:
- Place a new order for the size or color you'd like — this reserves your piece immediately, particularly important for limited or made-to-order stock.
- Return your original item following the return process below.
- Once your return is received and approved, you'll be refunded in full for the original item.
This two-step approach means you're never left waiting for a swap while your original item is in transit, and you won't miss out on stock that may sell out in the meantime.
HOW TO START A RETURN
- Visit our self-service return portal, or email support@nemotti.com with your order number and the item(s) you'd like to return.
- Once your return request is confirmed, you have 10 days to ship the item back to us.
- Pack the item securely in its original packaging, with tags attached, and include your order number.
RETURN SHIPPING COSTS
- If you're returning an item by choice (wrong size, change of mind, or as part of an exchange), return shipping is at your own cost.
- If the item arrived damaged, incorrect, or faulty, néMOTTI covers the full cost of return shipping — contact us first at support@nemotti.com so we can arrange this correctly.
REFUNDS
Once we receive your returned item, it will be inspected to confirm it meets the conditions above. Approved refunds are issued to your original payment method within 14 days of the item arriving back with us. If you paid in installments, your refund will be returned to your bank in a lump sum, and your bank will then apply it across your original installment schedule.
Please note: original shipping costs (if any were charged) are non-refundable, except where the return is due to our error or a faulty item.
DAMAGED, FAULTY, OR INCORRECT ITEMS
If your order arrives damaged, faulty, or different from what you ordered, please contact us at support@nemotti.com within 48 hours of delivery, including your order number and a photo of the issue. We will arrange a replacement, exchange, or full refund — including return shipping — at no cost to you.
INTERNATIONAL RETURNS & EXCHANGES
International customers may return or exchange items following the same process above. Please note that any customs duties or import taxes paid at delivery are non-refundable by néMOTTI, as these are collected by your local customs authority and not by us.
CONTACT
For any questions about your return or exchange, reach our concierge team at support@nemotti.com with your order number, and we'll be glad to help.