SHIPPING & DELIVERY

At néMOTTI, every order is crafted, inspected, and dispatched with the same care we put into the garment itself. Below you'll find everything you need to know about how your order reaches you.
Order Processing

Once your order is placed, our Istanbul atelier begins preparing it for dispatch within [1–2] business days. Each piece is quality-checked by hand before it's packed, so processing may take slightly longer during high-demand periods or for made-to-order items — we'll always notify you if a delay is expected.
Shipping Destinations & Delivery Times

We currently ship to Turkey and internationally to [list key regions/countries, or "worldwide".

  • Domestic (Turkey): 1–3 business days via express courier
  • International: 3–7 business days, depending on destination

Delivery estimates begin once your order has been dispatched, not from the date it was placed.
Shipping Costs
  • Domestic orders: [free / flat rate of ___]
  • International orders: calculated at checkout based on destination and order weight
  • Orders over [amount] qualify for complimentary express shipping
Order Tracking

As soon as your order leaves our atelier, you'll receive a shipping confirmation email with a tracking number and carrier link, so you can follow your piece every step of the way.
Customs, Duties & Import Taxes

For orders shipped outside Turkey, any customs duties, import taxes, or fees levied by your destination country are the responsibility of the recipient and are collected upon delivery. These charges vary by country and are outside néMOTTI's control — we recommend checking with your local customs office if you'd like an estimate before ordering.
Delivery Issues

If your order is delayed, arrives damaged, or appears to be missing an item, please contact our concierge team at support@nemotti.com with your order number within [48 hours] of delivery, and we'll resolve it promptly.
Incorrect Address Details

Please ensure your shipping address is complete and accurate at checkout. néMOTTI is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer; however, our team is always happy to help redirect a shipment where possible before it dispatches.
Signature on Delivery

For security, select international shipments may require a signature upon delivery. If you won't be available, our courier partners typically offer redelivery or pickup-point options via their tracking link.